Meet Sarah
Sarah Taylor · MBA, CSPO, CSM · Founder & Fractional Chief of Staff
You’re growing fast, and everything runs through you. I’m the person who turns that into a plan, a rhythm and a team that follows through.
I’ve spent 15 years leading operations and strategy in technology and consumer fintech, including VP-level roles. Now I bring that experience to growth-stage leaders who need a right hand without the cost of a full-time executive.
I’ve done this at scale
Built and developed large teams. For a major web and media brand, I scaled hiring and development across a 300-person global organization. I created internship programs that cut high-performer attrition by 30%, and moved 25% of frontline staff into specialized internal roles within three years.
Stood up operations from scratch. For a global provider of life science and technology products and services, I built an offshore support center in India, from hiring to performance management.
Turned customer insight into strategy. For a Buffalo-based first responder technology company, I led an NSF-funded, six-month customer discovery project, interviewing target clients across 25 states.
Been the CEO’s right hand. At a financial services firm in the debt space, I directed product strategy and prioritized resources to hit aggressive growth goals. I planned the President’s budget, scaled the customer service and sales teams, and wrote the board updates and leadership communications that went out under executives’ names.
How I work
A small client roster, on purpose. I take on no more than four clients a quarter, so you get real attention, not a slice of someone’s calendar.
Discovery first. We start by learning how your business actually runs, then agree on specific goals for each project we take on.
Built to hand off. I deliver the project, then hand it to your team with the systems and documentation to keep it running without me.
Practical AI, not hype. Where it saves real hours, I automate the repetitive work, drawing on hands-on experience implementing Claude Enterprise and building tools on the Claude API.
A little more about me
I hold an MBA from the University at Buffalo and a B.A. from Loyola University Maryland, plus Scrum Product Owner and ScrumMaster certifications. I’m proud to call Buffalo home.
